Refund policy

Racing Supply Co. is a trade name of SH Design & Performance Ltd., an Alberta corporation. This policy applies to orders placed on this website on or after October 29, 2026; earlier orders follow the policy in place when you ordered. Nothing in this policy limits your rights under the consumer protection laws of your province. Quebec customers: see "Quebec consumers" at the end.

At a glance

• Return window: 30 days from delivery.
• Start a return: sign in to your account and open the order.
• Your reason (changed your mind, ordered the wrong part, or a fit problem that isn't a covered fitment claim (clause 9)): you pay return shipping, the original shipping is deducted, a 5% restocking fee applies, and so does any restocking or return processing fee our supplier charges us on the return. Choose store credit and our 5% restocking fee is $0.
• Our error (wrong item shipped, or a listing fitment error we've verified): no restocking fee, and we send a prepaid return label. See clause 5 for original shipping.
• Not returnable: installed, test-fitted or used parts, special-ordered items, clearance and final sale items, and the other items in clause 12.

1. Return window

Request your return within 30 days after your order is delivered. If your order arrives in more than 1 shipment, each item's 30 days start from its own delivery. A request made in time stays on time even if our authorization reaches you later. Ship the return within 7 days of receiving the authorization; returns shipped later may be refused. If a payment dispute is open on the order, we send the authorization once the dispute has ended. Your request stays on time if the dispute ends within 30 days of your request.

2. How to start a return

Open your order from the link in your order confirmation email, or sign in at www.racingsupply.ca/account and open the order, then choose the return option. You sign in with a 6-digit code we email you; no password needed. If the return option doesn't show for your order, email sales@racingsupply.ca with your order number.

3. Authorization first

Every return must be authorized before it ships. The authorization tells you where to send it, how to pack it, and the deductions that apply. Parcels sent without authorization, or sent to the wrong address, may not be accepted. If they are accepted, they are inspected and refunded only under this policy, fees included.

4. Condition

Items must be new and unused, with all parts, manuals and hardware, in a condition our supplier will take back as new. You can open the box to look at the part and compare it with your old part or the listing photos, but nothing more. Pack it the way it arrived: parts in their original bags, wrap and inserts, nothing assembled, and the product's own box undamaged, closed with packing tape only (no duct tape), with nothing written on it and any old shipping labels removed or covered. Don't bolt, clamp, connect, install or rest the part on the vehicle: a part that has been test-fitted can't be returned. Items the manufacturer takes back only sealed are marked on the product page or confirmed to you in writing before you order, and are returnable only unopened. Our supplier inspects every return. If it charges us because of the item's condition or packaging, that charge is deducted from your refund. If it refuses the return, no refund is issued. We'll quote you the cost to ship the item back to you and send it once that's paid; items unpaid after 30 days are treated as abandoned.

5. Who pays: it depends on the reason

a) Your reason (changed your mind, ordered the wrong part, or a fit problem that isn't a fitment claim covered under clause 9): you pay return shipping, the original shipping is deducted (clause 7), and the restocking fee applies (clause 6).

b) We shipped the wrong item: we send you a prepaid return label and charge no restocking fee. The original shipping is refunded if our supplier credits it to us.

c) A listing fitment error we've verified (clause 9), or a fit a team member confirmed in writing: we send you a prepaid return label and refund the full amount you paid for those items, including any shipping you paid, less any condition or packaging charge under clause 4.

d) Damaged in transit: see the Shipping Policy, clause 6.

e) Defective: see clause 11.

6. Restocking fee

On returns for your reason (5a), the restocking fee is 5% of the price you paid for the returned items, before tax. It is $0 if you choose store credit, and $0 on returns under 5b and 5c.

Some suppliers charge us their own restocking or return processing fee when they take an item back, typically 5% to 25% of the item price or a flat fee of a few dollars. On returns for your reason (5a), that fee is also deducted, whether you choose a refund or store credit. Your return authorization shows the estimate before you ship. It isn't charged on returns under 5b and 5c.

7. Original shipping

On returns for your reason (5a):

We deduct the shipping charge you paid at checkout for the returned items.

If you return only part of an order, the shipping is split by each item's share of the order price, and only the returned items' share is deducted.

8. Deductions before you ship

On returns for your reason (5a), your return authorization shows the estimated total of our deductions (original shipping, the restocking fee and any supplier fee under clause 6) before you ship. It's an estimate: the final amount is confirmed when the return is inspected and our supplier credits us. Return shipping is yours to arrange and pay. On heavy or freight items it can cost more than your refund, so get a quote first. If our deductions alone would use up most of your refund, we'll say so before we authorize the return. Any charge for condition or packaging (clause 4) is set at inspection.

9. Fitment guarantee

If our product listing or vehicle selector shows the part fits your vehicle or application and it doesn't, tell us before you install it. We check your vehicle against our listing and the manufacturer's own fitment data and instructions, and look for known fitment issues.

• If our listing was wrong, or the manufacturer confirms its fitment data or the part was wrong, we cover the return under clause 5c.
• If our listing matches the manufacturer's data and there's no known issue, the manufacturer's technical team is the fastest fix, and working with them is the first step of a fitment claim. We'll give you their contact details. Send us their case number; we need it to process a fitment claim. If the manufacturer doesn't issue one, their dated written reply counts as the case number. A fitment claim you make within the return window stays on time while that review runs, and so does your clause 5a option. If the manufacturer confirms the part can't fit your vehicle as listed, we cover the return under clause 5c.
• If we or the manufacturer offer a fix that makes the part fit and work as listed, at no cost to you by a date we give you when we offer it (for example, the correct brackets shipped free), that fix settles the fitment claim. If it doesn't arrive by that date or doesn't work, the claim is covered under clause 5c. If you decline it, no fitment refund is owed. This doesn't apply if our listing was wrong or we confirmed the fit in writing; those are covered under clause 5c.

None of this stops you returning the part for your reason under clause 5a within the return window, and none of it limits your rights under the consumer protection laws of your province.

This doesn't cover race-only parts, application-dependent components, or parts that need fabrication, tuning or modification, unless the listing says otherwise.

To verify, send us your vehicle's year, make, model, trim, engine, and cab and box size where they apply; a screenshot of the listing showing the fit; and photos of the part number and of the part held next to where it mounts (don't fasten it on). The guarantee doesn't cover a vehicle selection you entered wrong, parts listed as universal, vehicles with modifications or non-factory configurations that cause the problem, or parts already installed. A test fit the manufacturer asks for in writing during its review doesn't void a claim covered under clause 5c, but it does end your clause 5a option. If you're unsure about fit, contact us before you order and we'll confirm it in writing.

10. Wrong item received

Tell us within 30 days of delivery with a photo of the part and its part number label. Don't install it. We'll send a prepaid label (clause 5b).

11. Defective parts and warranty

Parts carry the manufacturer's warranty unless the product page says otherwise. Most manufacturers resolve warranty claims fastest when you contact them directly, and we'll help you with the claim if you ask. The manufacturer decides claims under its own warranty. This does not limit any warranty or remedy you have under the laws of your province.

12. Not returnable

• Installed, test-fitted, used or modified parts
• Special-ordered items: items we order in for you because they aren't stocked for quick shipping, marked as special order on the product page or confirmed to you in writing before you order
• Clearance and final sale items
• Electronic parts (anything with a circuit board), and tuning: tuners, programmers, tuning files, ECUs and control modules
• Items the manufacturer takes back only sealed, once opened (clause 4)

Also not returnable: ignition boxes, data loggers, sensors and wiring electronics; race-only parts; safety equipment (helmets, harnesses, suits, restraints and similar), including unworn gear in the wrong size; wear items and consumables (bearings, gaskets, clutches, brake components, filters, fluids) once opened, handled or removed from sealed packaging. Before you order safety gear, check the size chart, and ask us if you need the certification date confirmed.

13. Shipping your return

If you arrange the return shipping, ship by courier with tracking (no Canada Post; we can't trace or claim on it) and insure it: we're not responsible for returns lost or damaged on the way back. Pack it as your return authorization says. Don't write on or tape labels to the product's own box; if the part came only in its own box, put it inside a shipping box.

14. Inspection and refund

We'll email you once our supplier has received and inspected your return and confirmed its credit to us, and your refund is issued then, or we'll tell you it was refused. Most parts ship from warehouses across North America, so this can take several weeks. Refunds go to your original payment method, less the deductions confirmed under clause 8 and any condition charge under clause 4. On returns covered under clause 5c, your refund is issued once tracking shows our supplier has received the return, without waiting for its credit.

15. Store credit

You can choose store credit instead of a refund. Store credit has no 5% restocking fee (supplier fees under clause 6 and condition or packaging charges under clause 4 still apply), doesn't expire, can be used toward any order on this website, and can't be exchanged for cash. Original shipping on a store credit return follows clause 7. Store credit issued on an order that is later disputed is cancelled, and any credit already used is added to the amount owing.

16. No direct exchanges

Return the item for a refund or store credit and place a new order for the one you need.

17. Core charges

Some parts carry a refundable core charge. Return the core as the manufacturer's instructions say, within their time limit and condition rules. The core credit is issued once the manufacturer credits it; a late or rejected core forfeits the credit.

18. Orders under a payment dispute

Except as set out in Cancellations clause 5 (late delivery), no refund, store credit or exchange is issued on an order while a payment dispute is open. See "Payment disputes" below.

Cancellations

Definitions

• Backordered item: an item that's out of stock when you order; it ships when stock arrives.
• Special-ordered item: an item ordered in for you because it isn't stocked for quick shipping, marked as special order on the product page or confirmed to you in writing before you order.

1. How to cancel

Email sales@racingsupply.ca with your order number. A cancellation is only done when we confirm it in writing.

2. Before it ships

Most orders go to the shipping warehouse within hours, so we can't promise a cancellation. If we can stop the order with the warehouse before it ships, it's cancelled with a fee of 5% of the price of the cancelled items, before tax, or $0 if you take store credit. We'll email you whether we stopped it. If it can't be stopped, it ships and you can return it under the Refund Policy.

3. After it ships

Once an order has shipped, it can't be cancelled. You can return it under the Refund Policy. Tracking may not update until the parcel reaches the courier's depot, so "no tracking yet" doesn't mean it hasn't shipped.

4. Backordered and special-ordered items

If an item goes on backorder or needs a special order, we'll email you the estimated date. Once it's on order with the manufacturer or warehouse, it can't be cancelled, unless they allow it; then their cancellation fee or our 5%, whichever is higher, is deducted. We'll tell you the amount before we cancel. This doesn't limit your right under Cancellations clause 5 (late delivery).

5. Late delivery: your right to cancel

The delivery date we gave you is the estimated delivery date shown at checkout or in your order confirmation, or a later date you agree to by email. If your order isn't delivered within 30 days after that date (or within 30 days of your order if we gave no date), you can cancel any time before it's delivered. You'll get a full refund within 15 days, with no fees. If it arrives after you cancel, you can refuse it, or we'll arrange its return at our cost. This doesn't apply if you refused the delivery before cancelling, the address was wrong, or the carrier left a delivery notice and the parcel wasn't picked up or rebooked.

6. Holds, redelivery and refused shipments

If you ask the carrier to hold or re-deliver a shipment, any hold, redelivery or storage charges billed to us by the carrier or our supplier are yours. If you refuse a delivery that isn't visibly damaged, or it goes back to the sender because it wasn't picked up or rebooked, it's treated as a return for your reason: once it's back and our supplier credits it to us, we refund the order less shipping both ways, the restocking fee, and those charges. A refused special-ordered item isn't refunded; we can re-ship it to you at your cost. Freight carriers call to book a delivery: book a window you can be there for. If freight arrives visibly damaged, write the damage on the delivery receipt and contact us. This clause doesn't apply to an order you've cancelled under Cancellations clause 5 (late delivery).

7. If we cancel

If we cancel your order (for example, the item is discontinued or a price was listed in error), you get a full refund with no fee.

Payment disputes

Please contact us first at sales@racingsupply.ca. Except as set out in the Cancellations section of our Refund Policy, clause 5 (late delivery), a payment dispute or chargeback is not a cancellation or a return: it's a default on payment for your purchase. If you dispute a payment for goods that were delivered and not returned, the order amount stays owing, and we may refer it to a licensed collection agency or file a claim in court. While a dispute is open, no refund, store credit or exchange is issued on that order.

Quebec consumers

If you live in Quebec, the Consumer Protection Act (Quebec) applies to your order, and nothing in our policies or terms limits your rights under it, including the legal warranty of quality and the right to cancel for late delivery. Any arbitration clause or class-action waiver in our terms doesn't apply to you.